Plans change, so we offer two booking options at checkout:
Standard — non-refundable. Cancel 24h+ ahead for store credit or a free reschedule (no cash refund).
Flexible Booking (add-on) — cancel 24h+ ahead for a full cash refund to your original payment.
Within 24 hours of your flight: free reschedule only (subject to availability), no refund.
Flexible Booking also lets you take a cash refund if we cancel. The Flexible fee and any car service fees are non-refundable, and it doesn't cover no-shows, late arrivals, or cancellations within 24 hours.
No-shows & late arrivals are non-refundable. We may cancel with no refund if you arrive 15+ minutes late, and refuse boarding for safety (including intoxication).
If we cancel (weather, safety, operational): store credit or a free reschedule — or a cash refund for Flexible Booking guests.
Third-party bookings: if you booked elsewhere (e.g. an online travel platform), their policy applies and changes must go through them.